Setting a New Standard for Solving Lender Compliance Issues

Voluntary Protection Products
Cancellation System

Setting a New Standard for Solving Lender Compliance Issues

Product Cancellations

  • Product cancellation notices are sent to both dealer and product providers
  • Notices are automated and traceable for delivery
  • Early Payoffs, Repos, Total Losses and Charge-offs trigger cancellations
  • Applicable to Auto, RV, Marine and Powersports loan products

Verified Refund Quotes

  • Regulators require proof of verified refund amounts
  • LCT verifies the refund data thru our relationships with over 600 providers
  • We access the refund quote amounts via API, batch files, calling and portal access

Quick Implementation

  • Operational in days
  • Workflow automation, letter templates and system defaults get you live sooner
  • Dealer and Provider detailed tracking and monitoring process out-of-the-box
  • Compliance and revenue KPI reporting built in

Introducing Refund Control™

Regulators are looking at F&I product refunds more and more. You should too. That’s why we’re introducing Refund Control, the lender-managed, cancellation and refund system for loan products that protects your relationships with dealers as well as your bottom line.

Introducing Refund Control™

Non-compliance can be expensive.

The reality is state and federal regulators are ramping up scrutiny of F&I product refunds and holding lenders accountable to accurately refund consumers. The challenge for lenders is the lack of a reliable, comprehensive workflow to monitor and track the refund process from cancellation through consumer refund as required by consumer protection laws. Your time, money, and reputation are literally at stake.

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A Better Workflow is Needed

F&I product cancellations due to early payoffs, repossessions, and total loss are not consistently processed, tracked, and reported. Dealers may delay or not process the cancellations at all, and administrators have different requirements for cancelling.

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Consumers Need to be Made Whole

The inconsistencies of the refund process make it prone to human and operational errors, which increase the likelihood that a consumer won’t receive the correct refund they’re legally due.

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Lenders Need to be Protected

Lenders have the regulatory burden to make consumers whole. Non-compliance could cost you in more ways than one.

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Latest Resources

Refund Control™
is the only comprehensive solution built for your bottom line

Refund Control™
is the only comprehensive solution built for your bottom line

Lender controlled and managed workflow to put you in charge

Streamlines and documents the cancellation and refund process

Fast implementation with zero development time

Configured using industry best practices

Customizable workflow with third-party integrations

Security protocols equal to large banks

Robust, customizable reporting and dashboards

Fully auditable and regulator-ready

Created for banks, credit unions, and finance companies

Our lender-controlled workflow works for everyone

Our lender-controlled workflow works for everyone


Lenders use Refund Control™ to submit cancellations to dealers and providers simultaneously and access refund data directly from the provider to ensure consumers have been properly credited in a timely manner.


Dealers and providers receive product cancellation notices in real time, shaving days off of the traditional flow. Providers and dealers are empowered to move quickly to cancel requested products, getting refunds to consumers faster than ever.


Consumers are treated fairly and receive applicable refunds in a timelier manner.


Regulators can see lenders are using a comprehensive, auditable system of record to manage the workflow from request to refund with full transparency.

The right tech.
The right team.

History of success, developing SaaS companies
Extensive lending industry expertise
Specialists in compliance and recoveries
Focused on best practices


Request a demo of
Refund Control™

Because you do have things to lose. Our comprehensive solution can help.